Total reports
5
Mock support/admin items.
Admin reports / refunds
Review refunds, disputes, content reports, and payout holds.
Admins need a clear queue for reader support, refund decisions, payment disputes, book reports, audio quality issues, and royalty payout hold decisions.
5 reports3 open1 urgent2 payout holds
Open / reviewing
3/1
Unresolved queue count.
Payout holds
2
Reports blocking payout release.
Refund exposure
$38.98
Open refund/dispute value.
Report queue
Support and refund cases
Showing 5 of 5 reports.
Payment DisputeUrgentOpenHold Required
The Hollow Orchard
Payment provider dispute placeholder. Reader claims the charge was not recognized.
Sale / payment
sale_004
payment_004
Author
Mara BellNarrator
Jonah ReedPublisher
Northline StoriesSubmitted
May 14, 2026
Updated May 16, 2026
Royalty / refund impact
Gross
$18.99
Net
$17.09
Creator pool
$12.82
Refund
$18.99
Hold All LinesPlatform Discovery
Author: Mara Bell70% / $8.97
Narrator: Jonah Reed15% / $1.92
Publisher: Northline Stories15% / $1.92
Admin notes
- • Reader account is currently suspended pending review.
- • Do not release related payout lines until dispute closes.
- • Admin should compare payment ID, IP/device logs, and purchase timestamp later.
Refund RequestHighOpenHold Required
Dungeon Signal
Reader says the wrong audiobook was purchased by mistake.
Sale / payment
sale_001
payment_001
Author
Eliora VanceNarrator
Marcus ThornePublisher
Obsidian Lantern PressSubmitted
May 16, 2026
Updated May 16, 2026
Royalty / refund impact
Gross
$19.99
Net
$17.99
Creator pool
$13.49
Refund
$19.99
Reverse Pending LinesDirect Sale
Author: Eliora Vance60% / $8.09
Narrator: Marcus Thorne20% / $2.70
Publisher: Obsidian Lantern Press10% / $1.35
Rights Holder: Static Gate Story Trust10% / $1.35
Admin notes
- • Sale is inside refund window.
- • Library access should be removed if refund is approved.
- • Pending royalty lines should be reversed before payout.
Content ReportMediumReviewingNot Required
Ashes of the Ninth Moon
Reader says the book detail page needs clearer content warnings before purchase.
Sale / payment
No sale attached
No payment attached
Author
N. R. CalderNarrator
Selene HartPublisher
Obsidian Lantern PressSubmitted
May 15, 2026
Updated May 16, 2026
Royalty / refund impact
Gross
$0.00
Net
$0.00
Creator pool
$0.00
Refund
$0.00
NoneNone
Author: N. R. Calder65% / $0.00
Narrator: Selene Hart20% / $0.00
Publisher: Obsidian Lantern Press10% / $0.00
Rights Holder: Ninth Moon Estate5% / $0.00
Admin notes
- • Review metadata and public description.
- • This does not require a payout hold unless refunds are later requested.
Audio Quality ReportMediumOpenNot Required
Static Ark Rising
Pre-release audio report placeholder. Chapter 3 timestamp appears incorrect.
Sale / payment
No sale attached
No payment attached
Author
Eliora VanceNarrator
Marcus ThornePublisher
Obsidian Lantern PressSubmitted
May 13, 2026
Updated May 15, 2026
Royalty / refund impact
Gross
$0.00
Net
$0.00
Creator pool
$0.00
Refund
$0.00
NoneNone
Author: Eliora Vance70% / $0.00
Narrator: Marcus Thorne20% / $0.00
Publisher: Obsidian Lantern Press10% / $0.00
Admin notes
- • Related narrator project already shows Chapter 3 needs timestamp check.
- • No refund needed because title is not purchased in this mock report.
Refund RequestLowResolvedReleased
Old Star Road
Reader changed mind but kept the audiobook after admin support explained library access.
Sale / payment
sale_005
payment_005
Author
Tessa ValeNarrator
Mira SolPublisher
Northline StoriesSubmitted
May 11, 2026
Updated May 12, 2026
Royalty / refund impact
Gross
$17.99
Net
$16.19
Creator pool
$12.14
Refund
$0.00
NoneAuthor Referral
Author: Tessa Vale72% / $8.74
Narrator: Mira Sol16% / $1.94
Publisher: Northline Stories12% / $1.46
Admin notes
- • Refund denied after support conversation.
- • Reader kept library access.
- • Payout hold was released.
Account connections
Reader
Can submit refund requests, audio issues, content reports, and payment disputes.
Author
May have royalty payout lines held or reversed when a refund affects their title.
Narrator
May have royalty-share payout lines held while disputes or audio reports are reviewed.
Publisher
May be included in refund decisions, catalog reports, and publisher split holds.
Admin
Reviews reports, resolves refunds, applies payout holds, and creates audit records.