Reader issues
Access
Library, playback, purchases, refunds.
Support center
Help for readers, authors, narrators, publishers, royalty participants, and admins.
This page organizes the main support paths Sapphyre Dominion will need once real accounts, purchases, streaming, uploads, payouts, and royalty splitting are connected.
Support placeholderReader helpCreator payouts
Creator issues
Profiles
Authors, narrators, publishers.
Royalty issues
Payouts
Splits, holds, missing lines.
Admin issues
Reports
Escalation and audit workflow.
Reader support
Help with purchases, library access, listening progress, bookmarks, refunds, login issues, and membership questions.
Open library →Author support
Help with author profiles, title setup, royalty splits, referrals, payout readiness, and dashboard questions.
Author dashboard →Narrator support
Help with narrator profiles, voice samples, narration credits, royalty-share projects, and payout setup.
Narrator dashboard →Publisher support
Help with publisher catalogs, title management, rights holder coordination, referral rules, and royalty reporting.
Publisher dashboard →Royalty and payout support
Help with royalty agreements, participant approvals, payout profiles, payout holds, failed payouts, and reporting questions.
Payout setup →Report an issue
Report bugs, broken pages, wrong metadata, access problems, rights concerns, refund issues, or suspicious activity.
Contact support →Common questions
Frequently asked support questions
Is Sapphyre Dominion live for real purchases yet?
Not yet. The current site is a frontend prototype using shared mock data. Payment, streaming, uploads, real accounts, and payouts still need backend systems before launch.
Why do some pages mention royalties and payout holds?
The platform is being designed around transparent royalty splitting from the beginning. Sales may eventually generate royalty lines for authors, narrators, publishers, rights holders, and the platform.
Can readers download audiobooks?
Downloads are planned as an optional future feature. They need rights rules, secure file delivery, device limits, watermarking decisions, and storage planning first.
How will refunds affect creators?
Refunds may reverse or hold royalty lines. The final system should track refund windows, payout holds, adjustments, and creator statements before payouts are released.
What should creators prepare before uploading titles?
Creators should prepare title metadata, cover files, audiobook files, rights confirmation, participant split details, tax/payout information, and any agreements between authors, narrators, publishers, or rights holders.
What is needed before launch?
The project still needs authentication, a database, protected audio storage, payment processing, payout provider integration, legal pages, admin permissions, support workflows, and production security.
Troubleshooting
What to include when reporting an issue
Page or link is broken
1
Copy the page URL.
2
Describe what you expected to happen.
3
Include the device and browser you used.
4
Send it through the contact page.
Library access problem
1
Include the audiobook title.
2
Include the order or purchase reference if available.
3
Explain whether the issue is with streaming, progress, bookmarks, or access.
4
Do not send payment card details.
Royalty or payout issue
1
Include the title involved.
2
Identify your role: author, narrator, publisher, or rights holder.
3
Explain whether the issue is pending, held, missing, or incorrect.
4
Include the royalty split or payout profile if available.
Rights or content concern
1
Include the audiobook title.
2
Explain the rights concern clearly.
3
Identify the author, narrator, publisher, or rights holder involved.
4
Attach proof only through a secure backend once one exists.